Step-by-step
guest journey explained
Understand you customer journey, from booking process, confirmation emails, and guest meet & greet, bag safety & delivery or arrival experience.
Step 1: Book in seconds
Guests simply go to BaggageTAXI.com or open our app, they can also book via our app or chat, select the city where they need our service, then choose their holiday home property—pre-filled automatically if your properties have dedicated landing pages. From there, they pick their preferred collection date and time, completing the booking in just a few taps.
Step 2: Customize your service & book
Guests select passenger transport if needed, enter bags or bulk items, add special instructions, and apply their holiday home discount code. They receive a final, all-inclusive quote—no hidden fees—and can book instantly with secure card payment.
Any special instructions can be added.
Step 3:
Guest details & payment
Before payment, guests provide their contact and booking details to ensure a smooth, personalized service. Once payment is received, we request flight information and a passport or ID copy for verification and secure handling.
Confirmation
email & mobile app
A booking confirmation is instantly sent to the guest’s email and appears in the mobile app, complete with a QR code for quick check-in and full meeting point details so they know exactly where to go.
Meet & greet
The first impression that counts
A warm welcome at the meeting point, quick QR code check-in, and secure bag tagging—our first touchpoint ensures guests feel cared for from the moment they arrive.
Your guests
are in expert hands
Guest experience begins long before arrival—often from the first moment of inspiration. Our hand-picked, English-speaking drivers deliver a warm welcome from the second they land, while our 24/7 support ensures every journey runs seamlessly. With us, happy guests mean higher ratings and more stars for your property
